Privacy Policy

Our Privacy policy in short

  • If you are under 18, we require that you inform a parent or guardian about STEN’s Privacy Policy.
  • STEN collects personal information upon order to be able to process and fulfill your order.
  • Our site uses cookies.
  • We do not sell your details to third party marketing companies.

We respect the privacy rights of our online visitors and recognise the importance of protecting your personal information. We have adopted a corporate wide Privacy Policy that guides how we collect, store, and use the information that you provide us with.
The following information is provided by STEN to enable our online visitors to be fully informed of our Privacy Policies. By visiting www.stenstore.com, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

If you are under 18, we require that you inform a parent or guardian about STEN’s Privacy Policy and Terms and Conditions as well as requiring their consent to the Privacy Policy and Terms and Conditions before registering or placing an order with STEN.

This Privacy Policy does not apply to websites maintained by other companies or organisations to which we link and STEN is not responsible for any personal information you submit to third parties via our website. Please ensure that you read the Privacy Policy of such other companies or organisations before submitting your details.

What personal information do we collect from you and how?

STEN collects personal information when you place an order on www.stenstore.com. By registering, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit/debitcard billing address(es) so that we can process and fulfill your order. Saved card details will never be shared with third parties and will only be used to process your order, using our Payment Service Provider’s systems.

Cookies

Our site uses cookies (very small files that are sent by us to your computer or other access device) which we can access when you visit our site in future.

There are three types of cookies:

Website functionality cookies
These cookies enable you to browse the website and use our features such as shopping baskets and wish lists.

Website analytics cookies
We use these cookies to measure and analyse how our customers use the website. This allows us to continuously improve our website and your shopping experience.

Targeting cookies or advertising cookies
These cookies are used to deliver adverts relevant to you. In addition, they limit the number of times you see an advertisement as well as helping us measure the effectiveness of our advertising campaigns.

By using our website you agree that we can place these types of cookies on your device and access them when you visit the site in the future.
If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.

Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

How this information may be used, including anyone it might be shared with

STEN may use your personal information for the processing of orders, payments, and to provide you with a personalised shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.

We may also use your personal information to send you marketing updates. We do not sell your details to third party marketing companies.
We do collate information about site traffic, sales and other commercial information which we may pass on to third parties but this information does not include any information which can identify you personally.
Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors’ needs.

How you can delete the personal information STEN maintains

If you prefer, you may contact us by email at info@stenstore.com and we will amend your personal details.